I take quite a relaxed view to debates over Ryanair; my numerous sojourns on the good ship O'Leary put me in a difficult position sometimes.
Many commentators have a go at the airline's 'hidden' extras when in fact it only takes a few minutes of reading the T & C to see where potential pitfalls arise. Most of the surcharges can be avoided although with the introduction of a £5 per flight fee for the privilege of using your own ink to print the boarding pass and various debit card fees, this is becoming harder.
One thing I would say is that Ryanair (as with Easyjet) are fine for a couple of hours in the air if everything is running smoothly. The problems arise with delays and unforeseen circumstances.
I was reminded of that when I heard that Ryanair was having a pop at Dublin Airport Authority (DAA) for passengers missing early flights from the Irish capital due to delays at security.
- Ryanair passengers reported delays of over 30 minutes to clear passenger security which contradicts the DAA’s recent claims that it takes a maximum of 15 minutes.Ryanair’s Stephen McNamara said:
On my return from Krakow last month, I got a taxi to the airport and was in situ some 130 minutes before take-off. Unfortunately - it being pre-9am- there were few security desks operating but many flights due out. This resulted in an unpleasant experience as we all snaked around like reluctant Corkscrew riders at Alton Towers. Belts off, shoes off, pissed off. I still managed to get my miniatures and water through (5 times in the last 8 flights) so the ant-terrorism measures are plainly working!
So, even arriving before the magical 2 hour figure we only just made the gate. Fortuitously for those following on (and perhaps following Ryanair recommendations) the flight was held back and they ambled aboard. The same does not appear to have happened at Dublin.
Whilst O'Leary may be justified in criticising the DAA, in making this part of his ongoing battle with authorities, he offers no practical solutions. People who have tried to obatin refunds from the no frills operators will testify as to how frustating this can be.